The effective date of this Privacy Policy is December 15, 2010
Last Updated June 29, 2023
Overview
The Bay Area Toll Authority (BATA) is committed to ensuring customer privacy and security. Specifically: (1) BATA will not provide personally identifiable information (“PII”) from FasTrak® , License Plate, or One-Time Payment Accounts (collectively referred to herein as “Accounts”), or obtained as a result of a customer’s use of post-paid license plate toll invoices to pay his or her tolls (“Invoices”) to any third party without express customer consent, except as described in this Privacy Policy; (2) such PII will never be provided to advertisers for their use; (3) BATA will not sell PII; and (4) BATA will maintain a secure environment for customer PII.
This Privacy Policy is intended to provide an understanding of how BATA handles PII collected by the FasTrak®, License Plate, or One-Time Payment Account programs or as a result of a customer’s use of Invoices or participation in a payment plan. Among other things, this policy explains the types of information collected from customers; the categories of third parties with whom BATA may share this information; and the process by which customers are notified about material changes to this Policy.
BATA’s contractor, Conduent State & Local Solutions, Inc. (“Conduent”) operates the FasTrak® Customer Service Center (“CSC”) on behalf of BATA. BATA oversees Conduent. FasTrak®‘s terms and conditions, License Plate Account terms and conditions, and One-Time Payment Account terms and conditions notify customers that by enrolling in the FasTrak® Account, License Plate Account, or One-Time Payment Account programs and using the system, the customer is allowing BATA, its contractor, Conduent, and other third parties referenced herein, to process PII according to the provisions set forth in those documents and this Privacy Policy.
Definitions
The following definitions apply:
Personally Identifiable Information (PII): PII identifies or describes a person or can be directly linked to a specific individual. Examples of PII include but are not limited to: a person’s name, mailing address, business name, alternate contact information, e-mail address, fax number, toll tag number(s), Account number(s), license plate number(s) and state(s) of registration, vehicle make(s), model(s), year(s) , telephone number(s), credit-card number(s), security code(s) and expiration date(s), Travel Pattern Data, social security number, and Clean Air Vehicle (CAV) Decal Number.
Travel Pattern Data: A FasTrak® customer’s toll tag number and license plate number or for a License Plate Account, One-Time Payment Account, or Invoice customer, their license plate number is collected, in addition to the number of vehicle axles, as they drive through a toll booth to record the transaction and calculate the toll. The toll tag number and/or license plate number, as appropriate, in conjunction with the toll booth location and date and time constitute a customer’s Travel Pattern Data. For travel on Bay Area Express Lanes, Travel Pattern Data consists of a customer’s toll tag number and license plate number, as applicable, along with date, time and location, which are collected at the entry and exit points of an Express Lane. For those FasTrak® customers who participate in the San Francisco International Airport (SFO) Parking Program, the dates and times when the customer enters and exits the SFO Parking Garage through a FasTrak® equipped entry and exit lane as well as the specific parking garage utilized also constitute Travel Pattern Data. A customer’s travel locations (i.e. toll booth, Express Lanes entry and exit points, or SFO Parking Garage) dates, and times traveled do not constitute Travel Pattern Data if such information (1) is dissociated from any specific individual to create Anonymous Data; or (2) is combined with other data to create Aggregate Data.
Aggregate Data or Aggregate Information: Aggregate Data or Aggregate Information is statistical information that is derived from collective data that relates to a group or category of persons from which PII has been removed. Aggregate Data reflects the characteristics of a large group of anonymous people. BATA may use Aggregate Data for any agency purpose and make it available to third parties. For example, BATA may provide Aggregate Data to others for generating statistical reports for the purpose of managing program operations for Accounts and Invoices.
Anonymous Data or Anonymous Information: Anonymous Data or Anonymous Information is disaggregated data from which all PII has been removed, that does not identify or describe a person and that cannot be directly linked to a specific individual. BATA may use Anonymous Data for any agency purpose and make it available to third parties.
FasTrak® Account: A FasTrak® Account is an account that uses toll tags for toll payment. Such accounts are established prior to trips and have a balance prepaid by credit card, check or cash. Upon crossing the toll plaza, driving in an Express Lane as a Solo Driver or exiting the SFO Parking Garage with a fee of $10.00 or less, the toll is deducted from the pre-paid balance.
License Plate Account: A License Plate Account is an account for which tolls are paid based on the vehicle’s license plate number. Such accounts are established prior to trips and are backed by a valid credit card or with a balance prepaid by check or cash. Upon crossing the toll plaza, or driving in a Bay Area Express Lane as a Solo Driver, the toll is charged to the credit card or deducted from the pre-paid balance.
One-Time Payment Account: A One-Time Payment Account is similar to a License Plate Account, but is limited in duration. Upon crossing the toll plaza or driving in a Bay Area Express Lane as a Solo Driver, the toll is deducted from the pre-paid balance.
Account or Accounts: Refers to FasTrak®, License Plate, and One-Time Payment Accounts together.
Post-paid License Plate Toll Invoices (“Invoices”): For those patrons who do not pre-establish a FasTrak® Account, License Plate Account, or a One-Time Payment Account, a toll invoice will be sent to the vehicle’s registered owner. Invoices, as a mechanism for paying tolls, are used on toll bridges only.
Bay Area Express Lanes: The Bay Area Express Lanes are comprised of I-680 southbound from Pleasanton to Milpitas, I-580 between Dublin and Livermore, both operated by the Alameda County Transportation Commission (“ACTC”), US-101 between SR-237 and Palo Alto, SR-85 between Mountain View and the Central Expressway, and SR-237 between Milpitas and San Jose, operated by the Santa Clara Valley Transportation Authority (“VTA”), US-101 between South San Francisco and the San Mateo County/Santa Clara County line , operated by the Bay Area Infrastructure Financing Authority (“BAIFA”) for the San Mateo County Express Lanes Joint Powers Authority (“SMCELJPA”) and I-680 between Walnut Creek and San Ramon and I-880 between Oakland and Milpitas, operated by BAIFA. Future BAIFA Express Lanes include I-80 from Fairfield to Vacaville (scheduled for opening in 2025). Each Bay Area Express Lane is individually referred to as an “Express Lane.”
Solo Driver: A FasTrak® Customer who uses one of the Bay Area Express Lanes and does not indicate through proper transponder use that he or she meets the occupancy requirements to qualify for free tolls. Solo Driver also refers to a License Plate or One Time Payment Account Customer who uses an Express Lane.
Bay Area Toll Payment Plan: The Bay Area Toll Payment Plan (“Payment Plan”) is a program that allows low-income customers to make installment payments on tolls, penalties, and DMV fees owed. See bayareatollpaymentplan.org.
Collection of Personally Identifiable Information
BATA’s CSC Contractor collects PII, including some or all of the following during the Account registration process: name, business name, mailing address(es), e-mail address, telephone number(s), fax number, signature (electronic or hard copy), license plate number(s) and state(s) of registration, vehicle make(s), model(s), year(s), credit card number(s), expiration date(s), and security code(s). If a customer applies for a FasTrak® Clean Air Vehicle (CAV) toll tag, BATA’s CSC Contractor also collects a CAV Decal Certificate which contains the Decal Number. After registration and a FasTrak® toll tag has been assigned to a customer or a License Plate or One-time Payment Account has been associated with a license plate number, Travel Pattern Data is collected as a customer drives through a toll booth or the entrance and exit gantry to an Express Lane to record the transaction. If a customer uses Invoices for payment, that customer’s Travel Pattern Data is collected as he or she drives through a toll booth to record the transaction. BATA’s CSC Contractor obtains the identity of the vehicle’s registered owner and address for purposes of mailing an invoice to collect the toll. For those customers who participate in the SFO Parking Program, BATA’s CSC Contractor collects Travel Pattern Data when the customer enters and exits the SFO Parking Garage through a FasTrak® equipped entry and exit lane.
BATA or its contractors may obtain information about a customer from other sources, such as the California Department of Motor Vehicles (“DMV”) and other state departments of motor vehicles, collection agencies and the Franchise Tax Board (FTB) related to the collection of unpaid amounts due or to send an invoice to a customer paying tolls through Invoices. In situations involving unresolved toll violations, BATA’s collections contractor may enforce collection through the Franchise Tax Board (FTB), which requires the contractor to obtain and disclose customers’ social security numbers to the FTB. FTB sends BATA confirmations of payments received, which contain social security numbers. BATA redacts and does not disclose social security numbers obtained from the FTB to third parties. In addition, where a credit card number is associated with a customer’s FasTrak® Account, BATA’s CSC Contractor will attempt to update the expiration date before the credit card expires by obtaining such information from BATA’s credit card processing contractor. For travel on the Golden Gate Bridge, BATA’s CSC Contractor obtains a customer’s Travel Pattern Data from the Golden Gate Bridge Highway and Transportation District (“GGBHTD”). For travel on the Bay Area Express Lanes, BATA’s CSC contractor obtains a customer’s Travel Pattern Data from the respective agencies that operate them. Further, if you participate in the SFO Parking Program, BATA’s CSC Contractor obtains the dates and times when the customer enters and exits the SFO Parking Garage through a FasTrak® equipped entry and exit lane as well as the specific parking garage utilized from SFO
For those customers wishing to participate in the Payment Plan, PII is collected to determine eligibility. Such PII includes name, email, home and/or mobile phone number, number of people in household, household income, license plate number, state of registration, and violation number(s). Other PII is incorporated in the documentation or information requested to prove identity (such as photo of driver’s license, state-issued ID, passport, or permanent resident card) and income (such as photo of CalFresh/Electronic Benefits Transfer (EBT) card, Medi-Cal card, county benefit eligibility letter, Muni Lifeline Card, Clipper STARTSM card number, email or mobile number associated with an Express Lanes STARTSM account, or tax documents) as well as in customer responses to optional application questions for demographic information (e.g. race, gender, and age). The Eligibility Verifier contractor, under contract with the Metropolitan Transportation Commission (MTC), on behalf of BATA, obtains this documentation from information submitted by customers through the Payment Plan website and in paper form submitted by mail or facsimile transmission to perform the eligibility review. Once eligibility is established, the customer’s name, email, address, phone number(s), license plate number, state of registration, and violation number(s) are provided to the FasTrak® CSC.
How BATA Uses Personally Identifiable Information
BATA or its contractors and other third parties referenced herein use the PII provided in order to process enrollments, manage accounts, collect payments, respond to questions, send customer e-mails about Account and Invoices program updates, provide information regarding significant changes to this Privacy Policy, and otherwise communicate with customers.
PII is only utilized as described in this Privacy Policy.
Third Parties with Whom BATA May Share Personally Identifiable Information
BATA’s CSC contractor may share PII with GGBHTD, ACTC, VTA, SMCELJPA, and BAIFA for the purpose of managing FasTrak® and other electronic toll collection operations (i.e. License Plate Accounts, One-Time Payment Accounts and Invoices). BATA’s CSC Contractor may also share PII with other toll agencies within the State of California for the purpose of managing FasTrak® operations. Further, BATA or its contractors may share PII with other government agencies, such as Departments of Motor Vehicles and FTB to facilitate payment of toll transactions and to law enforcement agencies, as required by law. If you participate in the SFO Parking Program to pay parking fees, BATA’s CSC Contractor will share your FasTrak® toll tag number with SFO for the purpose of operating the SFO Parking Program. In addition, BATA’s CSC Contractor may share PII with SFO as necessary to resolve customer disputes.
In addition, BATA hires third-party service providers for the purpose of operating the FasTrak® and other electronic toll collection programs referenced above, such as managing Accounts, collecting revenues due, storing information, and providing remote walk-in locations at which FasTrak®, License Plate Account, One-time Payment Account, and Invoice customers can pay tolls in cash. The CSC Contractor, Conduent, which may need to share PII with subcontractors to enable credit card processing, mailing, and other toll collection services, is one such service provider. BATA also contracts with a third-party collection agency, which may utilize skip tracing services, to collect unpaid amounts due. Further, BATA may contract with firms to engage in technology demonstrations of products and services intended to improve the efficiency of electronic toll collection systems. MTC, on behalf of BATA, contracts with service providers to determine eligibility for the Payment Plan program and will store information in the course of their work. These contractors are provided only with the PII they need to deliver the services. BATA requires the contractors to maintain the confidentiality of the information and to use it only as necessary to carry out their duties under the FasTrak® and other electronic toll collection programs mentioned in this Privacy Policy.
Besides these entities, PII will not be disclosed to any other third party without express customer consent, except as required to comply with laws or legal processes served on BATA.
Retention of Personally Identifiable Information
BATA, through itself and through its contractors, shall, within practical business and cost constraints, only store the PII of a customer that is necessary to perform account functions such as billing, account settlement, or enforcement activities. All other information shall be discarded no more than four years and six months after the closure date of the billing cycle and the bill has been paid, including resolution of all toll violations, if applicable, except as required to comply with laws or legal processes. BATA, through itself and through its contractors, will discard all account information, including PII, no later than four years and six months after the date an account is closed or terminated, except as required to comply with laws or legal processes.
For Payment Plan enrollees, proof of identity and proof of income documentation is discarded no later than 60 days after approval, denial, or issuance of final notice of incomplete applications. Paper copies of applications and supporting materials shall be discarded within 60 days after entry into the Payment Plan program database. All PII provided by Payment Plan enrollees in their applications is purged from the Payment Plan database within 60 days after the enrollee has satisfied all payments under the payment plan, the payment plan has been cancelled, or after issuance of final notice that the application is incomplete, except as required to comply with laws or legal processes
Security of Personally Identifiable Information
BATA is committed to the security of customer PII. BATA, together with MTC and their contractors, store the PII provided by customers on computing systems and services that are located in secure, controlled facilities. Computing systems and services are designed with software, hardware and physical security measures in place to prevent unauthorized access.
Access to PII is controlled through the following administrative, technical, and physical security measures. By contract, third parties, including cloud service providers, with whom BATA or MTC share or store PII are also required to implement adequate security measures to maintain the confidentiality of such information.
Administrative:
- Access to PII is limited only to certain operations and technical employees for limited, approved purposes based on their specific work responsibilities.
- Privacy and security training is required for employees with access to PII, upon hire. In addition, regular periodic refresher training is required for those employees.
Technical:
- FasTrak® network perimeters are protected with firewalls.
- FasTrak® databases are implemented to ensure PII is segregated from Aggregate Information.
- Storage of PII is encrypted or is protected by software, hardware and physical security measures to prevent unauthorized access.
- Electronic connections to and from the FasTrak® website is encrypted.
- Internal and external audits of perimeter and software code security are conducted.
- Employees’ use of customer databases is monitored, and records of access to PII are maintained. For customer databases stored in cloud based services and systems, employee’s use is logged and maintained.
- Electronic communications containing PII are transmitted using industry standard encryption methods…
Physical:
- Physical access to internal BATA servers is restricted to authorized technical personnel.
- Data center access to approved technical personnel is restricted via secure authentication, and other security protocols.
In addition to BATA’s policies and procedures implementing PII security, the customer must also do such things as safeguard passwords, PINs, and other authentication information that may be used to access Accounts. Customers should not disclose authentication information to any third party and should notify BATA of any unauthorized use of their passwords. BATA cannot secure PII that is released by customers or PII that customers request BATA to release. In addition, there is a risk that unauthorized third parties may engage in illegal activity by such things as hacking into BATA’s security system or the CSC Contractor, Conduent’s, security system or by intercepting transmissions of personal information over the Internet. BATA is not responsible for any data obtained in an unauthorized manner.
Please note that the CSC Contractor, Conduent, will never ask customers to provide or confirm any information in connection with Accounts, such as credit card number, toll tag number, or other PII by email, unless the customer is logged into the secure FasTrak® customer website. If a customer ever has any doubt about the authenticity of an email regarding Accounts, the customer should open a new web browser, type in www.bayareafastrak.org, click on “my Account,” log into his or her account, and then perform the requested activity.
In connection with the Payment Plan program, the Eligibility Verifier contractor may contact an individual using PII provided in the application to inform them that their application has been approved or to let them know if the application is denied or is incomplete. If incomplete, the contractor will attempt to assist the individual in completing the application. If a customer ever has any doubt about the authenticity of an email, text, or phone message regarding the Payment Plan program, the customer should open a new web browser, type in https://www.bayareatollpaymentplan.org/s/login, log into the customer’s Payment Plan) account, and then perform the requested activity. The Payment Plan program) uses a passwordless login process for account access and will email or send a text message with a verification code. As an alternative, the customer may call (844) 419-8714 for assistance. Payment Plan customers should safeguard authentication information that may be used to access their Bay Area Toll Payment Plan accounts.
Account Access and Controls
Creating a FasTrak® Account, License Plate Account, or One-time Payment Account is at the customer’s discretion. The account information consists of PII such as name, business name mailing address(es), email address, telephone number(s), fax number, signature, license plate number(s) and state(s) of registration, vehicle make(s), model(s), year(s), credit card number(s), expiration date(s) and security code(s), and CAV Decal Number. Account creation forms indicate where information is optional.
Customers can review and update PII at any time as discussed below under “Updating Personally Identifiable Information.”
Customers can close their account at any time by submitting a completed account closure form found at https://www.bayareafastrak.org/en/help/forms-documents.shtml. All account information will be deleted no later than 4 years and 6 months after the account is closed or terminated, except as required to comply with laws or legal processes.
Creating an account is required to apply for the Payment Plan program and is separate from creating an account with FasTrak®. The required Payment Plan account information consists of PII including name, email, home and/or mobile phone number, number of people in household, household income, license plate number, state of registration and violation numbers. Other PII is incorporated in the documentation or information requested to prove identity (such as photo of driver’s license, state-issued ID, passport, or permanent resident card) and income (such as photo of CalFresh/Electronic Benefits Transfer (EBT) card, Medi-Cal card, county benefit eligibility letter, Muni Lifeline Card, Clipper STARTSM card number, email or mobile number associated with an Express Lanes STARTSM account, or tax documents) as well as in customer responses to optional application questions for demographic information (e.g., race, gender, and age). PII can also be reviewed and edited online or by telephone as discussed below under “Updating Personally Identifiable Information.” Customers can close their Bay Area Toll Payment Plan account at any time by contacting the Payment Plan Customer Service Center.
Aggregate Data
BATA may combine the PII provided by customers in a non-identifiable format with other information to create Aggregate Data that may be disclosed to third parties. Aggregate Data is used by BATA for such things as improving the FasTrak® and other electronic toll collection programs referenced in this Privacy Policy and for the marketing of those programs. Aggregate Data does not contain any information that could be used to contact or identify individual customers or their Accounts. For example, BATA may inform third parties regarding the number of FasTrak® accounts within a particular zip code. BATA requires third parties with whom Aggregate Information is shared to agree that they will not attempt to make information personally identifiable, such as by combining it with other databases.
Anonymous Data
BATA may also remove all PII from data to create Anonymous Data that may be disclosed to third parties. BATA may use Anonymous Data for any agency purpose and may make Anonymous Data available to third parties. Anonymous Data does not contain any information that could be used to track, contact or identify individual customers or their Accounts. BATA requires third parties with whom Anonymous Data is shared to agree that they will not attempt to make information personally identifiable, such as by combining it with other databases.
Website Usage Metrics
The Payment Plan website uses a third-party traffic measurement service called Google Analytics to gather and compute website usage metrics. Google Analytics collects customers’ Internet Protocol (IP) addresses and the pages the users are visiting. MTC and its contractors use this information for making recommendations for website improvements and may include such information as Aggregate Data in operational reports and presentations. Google Analytics may set a cookie that will enable it to function properly. To find out more about Google Analytics’ privacy principles, visit the Google Analytics Privacy and Security Page at (www.google.com)
Cookies
The FasTrak® website www.bayareafastrak.org store “cookies” on the computer systems of users of the websites. Cookies are small data elements that a website can store on a user’s system. The cookies used by the websites facilitate a customer’s use of the websites (e.g. by maintaining login status until a session has ended). The websites store cookies on the customer’s computer for the duration of a logged in session to keep the user logged in. Customers may change their browser security settings to accept or reject cookies. Also, neither the FasTrak® website nor, with the exception of Google Analytics, the Payment Plan website, store “third party” cookies on the computer systems of users of the websites.
Once you leave either the FasTrak® or Payment Plan websites, the privacy policy of other websites you visit or link to from these websites should also be reviewed to understand how these external sites utilize cookies and how the information that is collected through the use of cookies on these websites is utilized.
BATA does not knowingly engage in business with any company or vendor that uses Spyware or Malware. BATA does not market detailed information collected from web sessions that can be directly tied to personal information. Further, BATA does not provide customers with downloadable software that collects or utilizes any PII.
Externally-Linked Websites
The FasTrak® website contains links to third-party websites operated by entities that are affiliated with FasTrak®. These web links may be referenced within content, or placed beside the names or logos of the other entities. In addition, third-party websites may exist that reference the FasTrak® website. BATA does not disclose PII to these third-party websites.
WARNING: Once you enter external websites (whether through a service or content link or directly through a third-party website), BATA is not responsible for the privacy practices of those other websites. Please review all privacy policies of external websites you visit, before using or providing any information to such other websites.
Updating Personally Identifiable Information
Customers can review and update PII at any time online at www.bayareafastrak.org. Customers are able to modify any required account information (other than name), as well as modify, add, or delete any optional account information by signing into their account on the website at www.bayareafastrak.org. The FasTrak® website uses functions that have the ability to collect and store self-reported data. These functions enable customers to revise, update or review information that has been previously submitted by going back to the applicable function, logging-in and making the desired changes. In addition to the website, FasTrak® Account and License Plate Account customers can request updates to their PII by submitting an account update form or by telephoning the CSC at (877) BAY-TOLL or 1-877-229-8655.
For Payment Plan customers, PII can be reviewed and edited online at www.bayareatollpaymentplan.org The Payment Plan website uses functions that have the ability to collect and store self-reported data. These functions enable customers to revise, update or review information that has been previously submitted by going back to the applicable function, logging-in and making the desired changes. In addition to this method, customers may update their PII by telephoning the Payment Plan Customer Service Center at (844) 419-8714.
Complaints or problems regarding updating personal information in FasTrak®should be submitted via the Contact Us link on the website at https://www.bayareafastrak.org/en/home/help.shtml#customer-service-center. Complaints or problems regarding updating personal information in the Payment Plan database should be submitted via the Contact Us link on the Payment Plan website at https://bayareatollpaymentplan.org/s/contact-us or by email at help@bayareapaymentplan.org. The FasTrak® or Payment Plan CSC, respectively, will either resolve the issue or forward the complaint to an appropriate BATA staff member for a response or resolution. BATA strives to answer all queries within 5 business days, but it may not always be feasible to do so. Customers can also telephone the FasTrak® CSC at (877) BAY-TOLL or 1-877-229-8655 or the Payment Plan CSC at (844) 419-8714.
If an adequate resolution is not received, please contact BATA’s Privacy Officer at: https://bayareatollpaymentplan.org/s/contact-us or by email at help@bayareapaymentplan.org. The FasTrak ® or Payment Plan CSC, respectively, will either resolve the issue or forward the complaint to an appropriate BATA staff member for a response or resolution. BATA strives to answer all queries within 5 business days, but it may not always be feasible to do so. Customers can also telephone the FasTrak ® CSC at (877) BAY-TOLL or 1-877-229-8655 or the Payment Plan CSC at (844) 419-8714.
Bay Area Toll Authority
Attn: Privacy Officer
375 Beale Street, Suite 800
San Francisco, CA 94105
Or e-mail: privacyofficer@bayareametro.gov
Or call: 415-778-6700
Changes to this Privacy Policy
Material Changes – BATA will inform customers if material changes are made to this Privacy Policy, in particular, changes that expand the permissible uses or disclosures of PII allowed by the prior version of the Privacy Policy. If BATA makes material changes to this Privacy Policy, BATA will notify customers by means of posting a conspicuous notice on the FasTrak® website that material changes have been made.
Immaterial Changes – BATA may also make non-substantive changes to the Privacy Policy, such as those that do not affect the permissible uses or disclosures of PII. In these instances, BATA may not post a special notice on the FasTrak® website.
If BATA decides to make any change to this Privacy Policy, material or immaterial, BATA will post the revised policy on the FasTrak® website, along with the date of any amendment.
BATA reserves the right to modify this Privacy Policy at any time, so the policy needs to be reviewed frequently by customers.
When BATA revises the Privacy Policy, the “last updated” date at the top of the Privacy Policy will reflect the date of the last change. We encourage customers to review this Privacy Policy periodically to stay informed about how BATA protects the security of PII collected in connection with Accounts and Invoices. Continued use of the Accounts or use of Invoices to pay tolls constitutes the customer’s agreement to this Privacy Policy and any updates.
Emails Sent to BATA
This Privacy Policy does not apply to the content of emails transmitted directly to BATA. Please do not send PII in an email directly to BATA, if you want to keep content or data private.
Contact information
BATA welcomes your comments on this Privacy Policy. Also, if there are questions about this statement, please contact the BATA Privacy Officer at the address, e-mail or phone number listed above.
History of Changes to Privacy Policy
| March 3, 2004 | Privacy Policy Established |
| July 28, 2004 | Revisions to Privacy Policy |
| May 25, 2005 | Revisions to Privacy Policy |
| September 24, 2008 | Revisions to Privacy Policy |
| December 15, 2010 | Revisions to Privacy Policy |
| January 06, 2011 | Revisions to Privacy Policy |
| January 23, 2013 | Revisions to address License Plate Accounts, One-Time Payment Accounts and use of Post-paid License Plate Toll Invoices, update name of CSC Contractor, and make other clarifications |
| May 21, 2014 | Revisions to address obtaining updates to credit card expiration dates from BATA’s credit card processing contractor for FasTrak® Accounts, to delete Other Uses of FasTrak® Account Toll Tag Data for 511 Driving Times Service as this use no longer exists, and to make other clarifications |
| September 29, 2014 | Revisions to address SFO Parking Program |
| May 23, 2016 | Revisions to address Bay Area Express Lanes and make other clarifications |
| March 2, 2017 | Revisions to update Bay Area Express Lanes and make other clarifications |
| May 19, 2017 | Revisions to address sharing PII for technology demonstration projects |
| January 10, 2018 | Revisions to address CSC Contractor name change and Anonymous Data, and to make other clarifications |
| October 25, 2019 | Revisions to address storage of PII in cloud based systems and services |
| December 29, 2020 | Revisions to address payment by invoices on the state-owned Bay Area bridges, CAV toll tag registration, and to clarify existing practices, including sources from which PII may be obtained and categories of third parties with whom PII may be shared |
| March 8, 2022 | Revisions to update “Bay Area Express Lanes,” add SMCELJPA to the list of agencies with which the CSC Contractor can share PII, and clarify that the CSC Contractor may subcontract to enable services in addition to credit card processing and mailing services. |
| June 29, 2023 | Revisions to address the Bay Area Toll Payment Plan program and to make other clarifications. |