As a FasTrak user, you’re responsible for:

• Maintaining a minimum account balance as described in the license agreement
• Mounting the FasTrak toll tag as described in the mounting instructions
• Reporting a lost, stolen or damaged toll tag
• Keeping an updated address, credit card information and vehicle information (e.g., license plate number/s) on your FasTrak account.

The FasTrak system keeps a record of your toll usage and account balance. You can check your account balance any time by logging into your online FasTrak account or by calling the FasTrak Customer Service Center. You can also opt to receive monthly or quarterly FasTrak statements via email or US mail.

You can update your account information (e.g., mailing address, phone numbers, vehicle information, etc.) one of the following ways:

• Log into your account online. Under Account Settings, make any necessary edits and select Update to save the changes.
• Download an Account Update Form and mail/fax it to the Customer Service Center.
• Contact the Customer Service Center by phone. When contacting the Customer Service Center, please provide your FasTrak account number or toll tag serial number. The serial number is located on the toll tag's barcode.

If you use a credit card as your primary payment method, FasTrak will automatically charge your credit card to replenish your FasTrak account whenever your balance falls below $15 or the minimum threshold. The amount charged to your credit card (i.e., your replenishment amount) will be equal to one month's average usage (based on the previous 90 days of use) or $25, whichever amount is greater. This method is the easiest way to ensure your FasTrak account always has funds.

For accounts that use cash or checks as the primary payment method, you are responsible for depositing funds into your FasTrak account whenever the "Low Bal" or "Account Low" message appears on the driver feedback display located at the tollbooth. You must replenish your account whenever your prepaid toll balance falls below $15 or the minimum threshold.

Your FasTrak account's replenishment threshold and replenishment amount will be reviewed 35 days from the date your account is opened and every 90 days thereafter. FasTrak will automatically adjust your replenishment amount, as needed, to reflect current use patterns.

FasTrak will notify you (on your account statement) whenever your replenishment amount has been adjusted, either increased or decreased. Replenishment amounts can vary, and timing of replenishment is not always consistent. For this reason, FasTrak does not recommend the use of ATM check/debit cards and, instead, recommends the use of credit cards.

An account with a negative balance is considered "invalid." Any transaction recorded on a negative account is a violation of the requirement to pay the established toll. Violations could result in your being liable for costly penalties and fees.

FasTrak will close negative accounts after 90 days, and you will forfeit your toll tag deposit. To bring your account to a positive balance, you can make an immediate payment using a credit card. To do so, sign in to your online account and select Increase My Balance. Choose how much you want to add and provide your credit card information. You can save the credit card to your account for future use or choose to use it just one time.

You can also call the FasTrak Customer Service Center to replenish your account.

If your toll tag does not properly read as you drive through the toll plaza, the tolling equipment will take a photo of your license plate. The toll amount will be deducted from your account by matching the license plate information in the photo with the license plate information on file with FasTrak.

If there is no match, FasTrak will send a violation notice or invoice (Golden Gate Bridge only) to the registered owner of the vehicle in the photo. As such, you need to keep your vehicle information current with FasTrak to avoid violation notices and invoices.

You are responsible for tolls charged to your account based on the identification of your license plate number, unless you notify us of changes to your license plate number.

Contact the FasTrak Customer Service Center for specific instructions on how to convert from a credit card account to a cash or check-based account. You can also follow the steps below:

• Download an Account Update Form
• Return your completed Account Update Form to the Customer Service Center, along with a check made payable to "BATA" for $20 (per toll tag) to cover the refundable toll tag deposit.

You can replenish your FasTrak account using cash at participating authorized merchants, including gas stations, convenience stores and check cashing stores. No credit card is required. View cash payment locations.

Note: Authorized merchants may collect a separate convenience fee for account replenishments.

Your account will remain active if you have some activity on your account during a period of three (3) years. If there’s no activity on your account for three years or more, you will be notified by mail that your account will be automatically closed.

FasTrak will send you instructions on how to return your toll tag(s) and how to receive credit. After 30 days, your account will be closed, and you will be refunded any remaining balance.

Yes. FasTrak is dedicated to preserving and protecting customer privacy. Customers who wish to take advantage of the speed and convenience of FasTrak may do so with complete anonymity.

To open an anonymous FasTrak account, you must visit the FasTrak Customer Service Center in person. You can open your account with cash, money order or cashier's check. A customer service representative can open your account without requiring customer name, address or vehicle information.

After you’ve opened your account, you are responsible for depositing funds into your FasTrak account whenever the "Low Bal" or "Account Low" message appears on the driver feedback display located at bridge tollbooths.

You can add funds to your FasTrak account with cash, money order or cashier's check, either in person or by mail. Print your toll tag number or account number on the money order or cashier's check. Please do not send cash in the mail.

All account management for anonymous accounts must be conducted in person at the Customer Service Center, including checking your account balance, ordering additional toll tags or closing your account.

You can close your account by completing an Account Closure Form and submitting it to the FasTrak Customer Service Center or by logging into your account online.

Simply navigate to the Account Settings tab and select Close Account. To receive a refund for your toll tag security deposit, you must return your toll tag(s) within 10 business days of the closure request. If you are returning your toll tag(s) by mail, FasTrak recommends you send the toll tag by certified or registered mail to track the delivery of your toll tags.