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FASTRAK FREQUENTLY ASKED QUESTIONS |
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What are Pass24®, eToll®, TollPass®, and PlatePass®?
Each of these four programs are electronic toll payment systems that enable certain rental car customers to use the FasTrak
lanes on the Bay Area toll bridges. These allow you to drive non-stop through the toll plaza in any lane with a FasTrak sign.
Upon renting a vehicle from a participating rental car agency, these individual services charge tolls plus a service fee as agreed
upon in your rental agreement. Not all rental car agencies participate in either the Pass24®, eToll®, TollPass®, or PlatePass®
programs. You may not use carpool lanes unless you have the required number of occupants.
For a list of participating rental car agencies and for more information about Pass24®, go to www.rentatoll.com or call (877) 509-9506.
For a list of participating rental car agencies and for more information about either eToll® or TollPass®, go to www.htallc.com or call (800) 482-0159.
For a list of participating rental car agencies and for more information about PlatePass®, go to www.platepass.com or call (877) 441-4300.
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How do these car tolling programs work?
If you rent a vehicle at one of the participating rental car agencies under the any one of these programs, and you signed up, you
simply drive through the FasTrak lane without stopping and your tolls will be collected electronically. The rental agency will
also charge their service fees, as agreed upon in your rental agreement. Note: You cannot use these programs to pay tolls in the Bay Area Express Lanes. To pay your tolls in the Express Lanes, you must have a FasTrak toll tag in your rental vehicle.
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If I have a FasTrak account, can I use my toll tag in a rental car that is under one of these rental car tolling programs?
Yes. You can use your FasTrak toll tag in a rental car, and the program will not be activated. If the toll tag is
not mounted properly on the windshield of the rental car, the toll tag may not be read by the electronic toll collections system
when you pass through the toll lane. If this occurs, you will need to contact the appropriate program to be charged for the tolls
only through the program you signed up for and have the penalties and fees waived.
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What if I did not sign up for the Pass24®, eToll®, TollPass®, or PlatePass® Program and accidently drove my rental car through a FasTrak lane?
If you did not sign up for any of these programs upon renting your vehicle, you will be responsible for the toll violation notice,
which will include the tolls plus penalties and fees. A toll violation notice will be sent to you to the address on file with the
rental car agency. Click here for violation penalties and fees.
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