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What is FasTrak®?
FasTrak® is an electronic toll collection (ETC) system that allows you to prepay your bridge
tolls, eliminating the need to stop at the toll plaza. The system has three components: a toll tag,
which is placed inside your vehicle; an overhead antenna in the toll plaza, which reads the toll tag
and automatically deducts the appropriate toll from your prepaid account; and video cameras to
identify toll evaders.
Note: Specific vehicle models may require an externally-mounted toll tag. Call the
Customer Service Center at (877) 229-8655 for more information.
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What exactly is a toll tag?
A toll tag is a small battery-powered device, programmed with specific customer account information, which is read by an antenna mounted above the toll plaza.
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How do I establish my prepaid FasTrak® account?
For information about opening a new FasTrak® account, go to Sign Up. You can enroll in FasTrak® by completing an online application form, or by downloading an application form and mailing/faxing it to our Customer Service Center. You can also visit our Customer Service Center in San Francisco and open an account in person.
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Is there a charge for the toll tag or for opening a FasTrak® account?
There is no fee for the toll tag and no service charge to open and maintain a FasTrak® account, but you must keep a minimum balance in your prepaid account. Your account can be automatically kept above this minimum by authorizing regular payments from your credit card.
To establish an account using a credit card, an initial prepaid balance of $25 per toll tag will be charged to your card. To establish an account with cash or check, an initial prepaid balance of $50 per toll tag is due at the time the account is opened.
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What are the advantages of using FasTrak®?
- You don’t need to have cash on hand.
- You don’t have to stop at the toll booth, you only need to slow down.
- Your commute is likely to be faster, since neither you nor any of the vehicles in front of you have to stop to pay the toll. A FasTrak™-only lane can process almost three times as many vehicles per hour as a lane in which tolls are collected manually.
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Can I use FasTrak® with my motorcycle?
Motorcycles can use FasTrak® to pay tolls by mounting their toll tag in a secure location. We do not advise you to hold the toll tag up while driving through the toll lane as it may not be read accurately. Also, we are not responsible for any lost toll tags due to the toll tag not adhering to the motorcycle windshield.
It is recommended that you use one of the following methods to secure your toll tag:
- Place toll tag in your front pocket, as it can be read through the material.
- Place toll tag inside a cycle net (somewhere on top) that drapes over the gas tank.
- Leave toll tag in the glove compartment, if applicable.
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On which Bay Area bridges can FasTrak™ toll tags be used?
FasTrak® toll tags can be used on all eight Bay Area bridges. The eight Bay Area bridges are:
- Antioch Bridge
- Benicia-Martinez Bridge
- Carquinez Bridge
- Dumbarton Bridge
- Golden Gate Bridge
- Richmond-San Rafael Bridge
- San Francisco-Oakland Bay Bridge
- San Mateo-Hayward Bridge
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Will my FasTrak® toll tag work on other California toll facilities?
FasTrak® can also be used on several Southern California toll roads in Orange and Riverside counties (91 Express Lanes, and the San Joaquin Hills, Foothill, and Eastern Toll Roads) and San Diego County (Interstate 15 and South Bay Expressway). It is your responsibility to know the toll rates and rules of each toll facility you use. State legislation ensures that all toll facilities in California have compatible FasTrak® technology.
FasTrak® customers should open their account with the toll facility of primary usage. Customers may be charged a service maintenance fee if it is determined that the majority of their toll activity occurs at another facility.
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What is the amount of the FasTrak® toll paid on the toll bridges?
The toll schedule for all Bay Area bridges can be found at Bridges and Toll Facilities.
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Can I use my FasTrak® toll tag on all lanes of every Bay Area bridge or only certain ones?
All toll booths on all eight bridges in the Bay Area accept FasTrak®.
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Which Bay Area bridges have FasTrak®-only lanes?
All of the seven state-owned bridges have at least one FasTrak®-only lane in operation. The Golden Gate Bridge has up to four FasTrak®-only lanes in operation at a time. For more information, go to Bridges and Toll Facilities.
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When using the Golden Gate Bridge, will the toll be charged to my FasTrak® account when traveling north through the toll lanes that are dedicated for northbound traffic?
No. The FasTrak® system on the Golden Gate Bridge will be turned off when these toll lanes are dedicated to northbound traffic.
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How do I open a Business Account for a commercial trucking company?
If you operate a business with commercial vehicles that cross any of the Bay Area's eight toll bridges, you can open a FasTrak* Business Account that allows you to conveniently manage your company's toll transactions. For more information, click here.
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Can I use my FasTrak® toll tag to pay for parking at the SFO?
Soon FasTrak® customers will have the option to use their FasTrak® toll
tags to pay parking charges at the San Francisco International Airport (SFO) parking facilities.
The program will begin with SFO’s long-term parking lot and be expanded to other lots as SFO
upgrades their payment equipment in those facilities. Similar to the toll bridges, customers
who use the airport parking lots will have the choice of using a FasTrak® lane or a non-FasTrak®
lane when entering/exiting the parking lot. Each lot will have at least two lanes – one of which
will be available to FasTrak® users.
FasTrak® customers who use a valid credit card for account replenishment will automatically
be opted into the parking program.
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I do not want to use my FasTrak® account to pay for airport parking. What do I do?
If you do not want to pay your airport parking with FasTrak®, you can either 1) use a non-FasTrak® lane when
entering/exiting the lot, or 2) you can choose to opt-out of the parking program. If you choose to opt-out of
the parking program, you are requested to check back to our website in June 2007 for detailed
instructions about how to do so.
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